Delivery Information
Your shipment will be sent
and delivered from the shipping provider chosen at checkout.
Handling times for products
in stock for CircusConcepts Products are from 1-4 business days (until the
package is given to the shipping provider)
Shipping times and estimated delivery are provided during checkout, or you can estimate shipping and taxes in your basket.
Note: When the items are handed over to the carrier they are no longer under the responsibility of CircusConcepts.
Damaged goods:
CircusConcepts always packages the good so they are safe for transport. If, however, your good was damaged, it is your responsibility to make sure the package received has not been damaged by the shipping provider and to claim such damages to the shipping provider. CircusConcepts Inc is not responsible for any damage due to transportation, claims have to be made to the shipping authority.
Taxes, Customs and Duty fees
Normally,
Circus Equipment is free of any Duties. But, to be sure, ask your local
custom's office about your country’s regulation.
See below about taxes:
International
Orders and customs regulations (other than USA):
For
international orders, it is an export, so we do not charge you any taxes. Your
country's local custom authorities should charge you your local sales tax. If
you are a business, sales tax can be deducted. If you are a particular you will
have to pay your local tax on top of the item's price, just like when you buy
any item in your local hardware store. Your local customs' agency will contact
you to obtain payment of this tax before completing shipment.
Note:
We DO NOT accept request to send goods as gifts or as used goods returned to users. We comply to the international regulations.
If you are unsure about this point, contact your local Custom's authorities.
RETURN POLICY
There is a 30% Restocking Fee on the return of standard products and a 20% restocking fee on the exchange of standard products. Exchanges must be made within 30-60 days of the delivery date.
Shipper must pay return shipping fees/cost and any custom duties, if applicable as well as supplemental shipping fees for the new item. Any Custom made products are non-returnable and non-refundable.
Click here to request a return mail label.